Your feedback is valuable
If we do not meet your expectations with our service, we would appreciate if you let us know. Your opinion is valuable and we take your complaints seriously. We aim to handle your request in a fast and fair manner.
We will listen to what you have to say and investigate to find out if we have acted wrongly. We aim to come up with a solution that works well for you and to explain why we acted the way we did.
Where can you turn to?
If you wish to make a complaint, the first step is to reach out to the branch that has made the mistake. To be able to handle you request promptly, please prepare any attachments or documents needed beforehand.
That could be email corresponance, receipts or similar. If some documentation is missing, we will still be happy to handle your request but it might take bit more time.
If you are still unhappy
If the response from the branch is not satisfactory, please contact our complaints officer. Send your request by email to firstname.lastname@example.org
Or by post to:
FOREX Bank Norge
Storgaten 10 A
Enclose a desciption of the issue, what branch you have had contact with and any documents needed.